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LISTSERV Maestro Maintenance and Support Options
What is Covered?
Full technical support, which provides speedy, personal assistance from our support staff is included for the first year, after which technical support can be purchased on an annual basis. Free access to new versions and any bug fixes are also included. The maintenance package also includes the integrated F-Secure Anti-Virus system, which protects your email lists from harmful computer viruses.
Additional services, including training and consulting and our new 24x7 assistance service, are available upon request. Please contact your sales representative for more information.
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L-Soft Sales |
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When is Coverage Available?
Support for our products and services is available on business days from 9 a.m. to 6 p.m. ET (U.S. Eastern Time) except during L-Soft holidays. View a list of L-Soft holidays.
What is Your Response Time?
During normal business hours, we will acknowledge your email inquiry within one hour after receiving it. Our acknowledgment may include the answer to your inquiry, a request for additional information, or a status report regarding the additional time needed for research.
L-Soft Technical Support Address
(Only for L-Soft customers with maintenance. Please include Customer ID number in email message. This will help us provide faster service.)
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Technical Support |
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L-Soft Tech Check
The L-Soft Tech Check is a complimentary and confidential annual technical review for LISTSERV and LISTSERV Maestro customers with current maintenance. The Tech Check includes a brief phone conversation with one of L-Soft's experienced support engineers and is a great way to be certain that you are using email best practices, the latest version of the software and that all your systems are configured for optimal performance.
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Request Tech Check |
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Customers with perpetual LISTSERV Classic (20-list license or higher), LISTSERV HPO or LISTSERV Maestro licenses and current maintenance are eligible for the free, annual Tech Check service. Other customers can sign up for the Tech Check service for a flat fee of $250 (United States and Canada). Please contact us for pricing information in other countries.
LISTSERV Maestro Overview | Features & Benefits | Feature Checklist
Operating Systems | Hardware Requirements | License Sizes & Pricing | Maintenance & Support | Remote Installation
Download Evaluation | Request Information
LISTSERV is a registered trademark licensed to L-Soft international, Inc.
All other trademarks, both marked and unmarked, are the property of their respective owners.
See Guidelines for Proper Usage of the LISTSERV Trademark for more details.
