LISTSERV Maintenance and Support Options
For an annual fee, LISTSERV customers can purchase technical support from L-Soft, which provides speedy, personal assistance from our expert support staff. The maintenance package for the Classic and HPO versions also includes free access to new versions as well as the integrated F-Secure Anti-Virus system (on Windows and Linux), which protects your email lists from harmful computer viruses.
In addition, L-Soft offers free technical support forums where users can share information, resources and innovative ideas.
Customers with perpetual licenses and maintenance looking to upgrade to a larger license always receive at least 80% credit for previous purchases, ensuring that their investment in LISTSERV remains protected for as long as the software is kept under maintenance.
When is Coverage Available?
Support for our products and services is available on business days from 9 a.m. to 6 p.m. ET (U.S. Eastern Time) except during L-Soft holidays. View a list of L-Soft holidays.
What is Your Response Time?
During normal business hours, we will acknowledge your email inquiry within one hour after receiving it. Our acknowledgment may include the answer to your inquiry, a request for additional information, or a status report regarding the additional time needed for research.
L-Soft Technical Support Address
(Only for L-Soft customers with maintenance. Please include Customer ID number in email message. This will help us provide faster service.)
L-Soft Software Tune-Up
The L-Soft software tune-up is a complimentary and confidential annual technical review for LISTSERV and LISTSERV Maestro customers with current maintenance. The software tune-up is a great way to be certain that you are using email best practices, the latest version of the software and that all your systems are configured for optimal performance. With an L-Soft software tune-up you can rest assured knowing that your site is in good working order.
Book Your Software Tune-Up
Customers with perpetual LISTSERV Classic (20-list license or higher), LISTSERV HPO or LISTSERV Maestro licenses and current maintenance are eligible for the free, annual software tune-up service. Other customers can sign up for the software tune-up service for a flat fee of $250 (United States and Canada). Please contact us for pricing information in other countries.
LISTSERV Overview | Feature Checklist | Operating Systems | Hardware Requirements
License Sizes & Pricing | Maintenance & Support | Remote Installation | Renewal Details
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See Guidelines for Proper Usage of the LISTSERV Trademark for more details.